Two clear pathways to support a young person

A parent/guardian, school, community partner, provider — or the young person where appropriate — submits a short, mobile-friendly request. We capture only what's needed to route it, confirm receipt, and share an expected response time plus crisis resources.

During intake we confirm who can consent, document guardian involvement and youth assent where appropriate, record any releases of information, and note custody or legal-authority details. Access and disclosure rules depend on the service, jurisdiction, and your policies.

Counseling is clinical care; mentorship is a supportive relationship and is never a substitute for therapy. Role-based access means mentors see only what they need — approved goals, meeting logistics, and relevant safety instructions — not the full clinical chart. Clinical notes and mentor logs stay separated and auditable.

We track each mentor's screening and training status and a named supervision/escalation contact, with clear boundaries, incident reporting, and a one-click way to flag a concern.

Mentorship uses a structured process — availability, interests, language, preferences, program eligibility, and conflict checks — with match approval, start date, check-ins, and a clear path to rematch or close.

Our forms are not monitored in real time. Emergencies are routed to your established crisis protocol — call 911, or call/text 988 (Suicide & Crisis Lifeline).

Program measures like time from referral to first contact, intake completion, time to service start, engagement, waitlist status, and referral outcomes. Clinical outcome measures are used only when appropriate and administered by qualified staff.